Support

Sales Support

Find out what our products and services can do for your business by contacting us

•       sales@horizonpacific.com

Use this email to go through to our sales desk for any queries if you are a new customer. Please do not use this email address if you are an existing customer or need technical assistance

•     0800 485 465 ( or +64 800 485 465 for outside NZ )

Our sales team is available 8:00am-5:00pm (NZ Auckland Time)- Monday-Friday

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Technical Support

•       support@horizonpacific.com

Use this email to go through to our support desk. For pre-esclation checks and what information should be included see 'Pre-Esclaltion Checklist and Requirements' 

•     0800 485 465 ( or +64 800 485 465 for outside NZ )

Our support desk team is available 8:00am-5:00pm (NZ Auckland Time)- Monday-Friday

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Online Support Tools

• Help me start a remote support session? 

Use this tool for having one of our engineers take control of your remotely managed device.

• Client Care Centre

Use our Client Care Centre for: 

 Viewing your latest billing information

 Changing your billing preferences

 Adding or removing products

• Client Collaboration Portal

Use our Client Collaboration Portal for accessing your collaboration document stores which includes:

 Meeting Notes

 Project Plans and Updates

 Incident Reports

 Requests For Change- Creation and Approval

 Planned Outage Notifications

 Your specific technical documentation- (Topologies and Monthly SLA/Device Reporting)

• Outlook Anywhere Login

Use this quick link to get to your hosted exchange online access.

• Desktop Anywhere Login

Use this quick link to log in to your desktop anywhere account.

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• Remote Support: